Code of Practice

At Shillington, we recognise the importance of delivering high-quality teaching and are committed to creating an environment that inspires creativity and supports every student to do their best work.

We are committed to:

• Providing flexible training pathways that assist our students to achieve their educational objectives.
• Ensuring an inclusive and harmonious learning environment for all students.
• Maintaining and strengthening our reputation as a high-quality international education provider.
• Continuously reviewing and improving the quality of our services and systems.
• Valuing the diverse contributions of everyone who works and studies at Shillington.

Record Keeping

Shillington keeps complete and accurate records of the admission and graduation of students, including financial records that reflect payments.

In accordance with the UK GDPR and the Data Protection Act 2018, all student records are kept in confidential files.

Students can request their files in writing by emailing Shillington (online@shillingtoneducation.com).

Quality Assurance

Shillington maintains a quality assurance system for managing and monitoring all education and training operations, and for reviewing client and staff satisfaction.

Course Evaluation

To enable us to improve our course content and delivery, we request that students complete course surveys at the beginning, middle, and end of their course. Information submitted is kept confidential unless the student gives Shillington express permission to share it.

Student Code of Conduct

By enrolling at Shillington, students agree to abide by the Shillington Student Code of Conduct and to observe the rules, policies and procedures in the Terms and Conditions.

The Shillington Student Code of Conduct requires students to adhere to the following at all times:

Behaviour & Professional Conduct

• Behave honestly, with integrity and in compliance with all applicable laws and Shillington policies.
• Treat others equally and with courtesy and respect, free from all forms of discrimination, harassment, and bullying.
• Do not engage in profanity, plagiarism, or other academic misconduct, or actions involving a breach of copyright. Students must acknowledge the ideas, materials, concepts, processes, and practices of others that they have used, borrowed, or developed in their work.
• If using AI to complete coursework, let the teachers know the reasoning.
• Not participate in any Shillington activity under the influence of alcohol or a prohibited substance.
• Use and care for all resources of Shillington or of others, when engaged in a Shillington-related activity, lawfully and ethically.
• Comply with security and access requirements at Shillington.
• Comply with any reasonable direction or request from a Shillington staff member, where the direction or request supports safety, good order, and compliance with Shillington policy.

Participation, Punctuality & Attendance

Actively participate in the learning process at Shillington.

• Respect the collaborative nature of the Shillington learning environment.
• Maintain access to a working computer and a reliable high-speed internet connection throughout the course, with Adobe Creative Suite and Figma installed.
• Students are expected to actively participate with their camera on for the entire class. Failure to do so will result in being marked absent.

Being late to class is not acceptable.

• Students who log in within 15 minutes of the class starting will be recorded as missing half a class.
• Students who log in more than 15 minutes after the class starts will be recorded as missing a full class.
• This policy also applies after breaks.

Graphic Design students must attend a minimum of 95% of classes, and Motion students must attend a minimum of 90% of classes.

• Full-time (3-month) Graphic Design students must not have more than 4 unexcused absences.
• Part-time (9-month) Graphic Design students must not have more than 9 unexcused absences.
• Motion students must not have more than 3 unexcused absences.
• Students whose attendance falls below the required percentage may not be awarded a certificate, featured in the Graduate Showcase, or permitted to attend graduation events.
• Students who are in jeopardy of failing the course due to poor attendance will receive a written warning email from the Experience Team.
• Attendance isn't the issue—missing course content is. Because of the intensive nature of our courses, missing even one class can leave students significantly behind. To get the most from the course, regular attendance and active participation are essential.

Absence Process

Notify the teaching team in advance of any planned absence or lateness by posting in the class Slack absence channel.

• Slack direct messages (DMs) will not be accepted.
• If the absence is of a personal nature, students may instead email online@shillingtoneducation.com.

To have an absence excused, provide the reason in the absence Slack channel or email online@shillingtoneducation.com.

Absences may be excused for the following reasons:

• Medical appointment or illness (medical note required)
• Family emergency (including pets)
• Funeral
• Religious or cultural observance
• National election
• Unavoidable childcare issues

Catching Up on Missed Work

It is the student’s responsibility to catch up on any missed work by the following class, or by any other deadline set by the teacher.

Process:

• Review the class Slack channels for important information, instructions, links, and files.
• Utilise the videos in Mighty. These videos don't replace the live class experience—they're an extra resource, not a substitute.
• If a student needs clarification or has a question, they can post in the questions Slack channel. Please do not DM teachers or other staff.

Asynchronous Work

Completing asynchronous work is a course requirement, and students must allocate the recommended amount of time for asynchronous work:

• 3.5 hours per day for full-time Graphic Design
• 4 hours per week for part-time Graphic Design
• 5 hours per week for Motion

Students must complete at least 90% of asynchronous work and meet all deadlines set by the teacher. Deadline extensions may be granted at the teacher's discretion.

Students whose on-time asynchronous submissions fall below 90% may not be allowed to graduate.

Information and Communication

• Inform yourself of all Shillington rules, policies and procedures.
• Keep Shillington updated with your contact details.
• Read all emails sent by Shillington.
• Respect the privacy of others concerning their personal information and private information shared while at Shillington, and comply with privacy legislation.

Reputation

• Ensure that your actions as a student do not harm, or bring into disrepute, Shillington’s reputation or good standing.
• Do not use Shillington’s name, reputation, logo or resources for the private gain of a third party, or private business or commercial purposes, without prior permission.